Organic Aesthetics London

Terms and Conditions

Booking Terms & Conditions

Please read our complete terms and conditions carefully. By engaging in any of the following actions, you are deemed to have accepted these terms:

  • Acceptance by an authorised signatory.
  • Sending an acceptance via email from an authorised signatory.
  • Making payment for any treatment, consultation, product, or service.
  • Attempting payment through any means, whether or not the payment is successful.
  • Utilising Organic Aesthetics, including but not limited to calling us, submitting your details on our website, visiting our website, emailing us, visiting our clinic, corresponding with us in writing, or engaging with us on our social media platforms.
  • Booking any service with us, thereby becoming a client of Organic Aesthetics.

Booking Process: We accept bookings by phone and through our online booking system. To secure your booking (client), we require your full name, contact number, and email address. If you provide an email address, you will receive a booking confirmation. Please promptly notify us of any changes to your contact details.

Pre-Appointment Forms: Before your appointment, we will send you text messages containing forms that must be completed before your clinic visit. These forms are essential and must be filled out before attending the clinic. They are sent 48 hours before your appointment via text message. If you have booked within 48 hours of your appointment, they may not be sent until the day of your appointment.

Consultation Appointments: Face-to-face consultation appointments are charged at £20, which will be taken upon booking to secure your consultation. This payment is non-refundable.

Deposit Payment for Treatments: A deposit payment is required to book any treatment, and it will be collected at the time of booking via card payment. All deposits are non-refundable.

Appointment Confirmation: We will confirm your appointment by email.

Reminder Notifications: An appointment reminder SMS will be sent to you 48 hours before your appointment, and an email reminder will be sent 72 hours before your appointment.

Rescheduling and Cancellation Policy:

We place great importance on your appointments at Organic Aesthetics Ltd. Each appointment is specially reserved for you, and while we recognise that occasional scheduling changes may be required, we kindly ask for a minimum of 48 hours’ notice for cancellations. Please appreciate that when you forget or cancel your appointment without adequate notice, it not only leaves a gap in our schedule but also denies clients on our waiting list the chance to benefit from our services.

  • Any appointment must be rescheduled with a minimum of 48 hours notice.
  • Deposit payments will be forfeited in full should you choose to cancel your appointment for any reason.
  • Cancellation within 48 hours, non-attendance, or late arrival will incur a charge of 100% of the service booked.
  • We will retain card details provided during booking to charge any fees if you fail to attend, cancel with less than 48 hours notice, or arrive late to your appointment. More terms and conditions regarding this can be found under our ‘Consent to Use Saved Card Details for Payment‘.

Clinic Terms

Late Arrival Policy: If you are more than 10 minutes late for an appointment, please be aware this may result in your appointment being cancelled and you being charged 100% of the service booked.

Rescheduling and Package Deduction: Treatment packages cancelled with less than 48 hours’ notice, late arrival, or no-shows will be deducted from the total package or charged at full price.

Special Offers: Special offers require full payment upon booking and are non-refundable. These offers cannot be applied to pre-existing bookings.

Price Matching: Price matching is subject to local clinics only. Evidence must be provided through an official price chart, a clear and obvious picture, or an official website link at our reception desk. We reserve the right to reject price-matching requests if deemed inequitable towards our business.

No-Show Policy No-shows will be charged 100% of the reserved service amount taken from the card used for booking.

Refund Policy: Fees charged for treatment are for the treatment delivery and associated services. All treatments, services, packages, courses, and products are non-refundable. Exceptions apply only in cases of a serious or long-term illness confirmed by a medical certificate within 48 hours of notification.

Treatment Validity: All courses of treatment are valid for nine months from the date of purchase/deposit payment. Treatment packages are valid for 12 months from the purchase/deposit payment date. Once a package expires, no refunds will be given. If you choose not to continue treatment, you will lose the cost of that package.

Gift Vouchers: Gift vouchers are non-refundable, valid for 12 months from purchase, and must be presented when booking. Late cancellation and “failure to show” terms also apply to gift vouchers.

Email Disclaimer: The contents of our emails are confidential and intended solely for the addressee. Any unauthorised use, disclosure, or reliance on the information herein is prohibited. We are not responsible for errors or omissions in email messages.

Price Alteration: We reserve the right to alter prices without prior notice.

Payments: By providing and storing your credit card information, you authorise us to charge your card for outstanding invoices. Payments are non-refundable once made.

Data Security: Personal details are kept confidential and safe during consultation procedures. Refer to our privacy policy for more details.

Medical Conditions: Please inform your practitioner of any medical conditions before booking.

Mobile Phones: Please refrain from using mobile phones during your time at the clinic.

Children: Children under 18 are not accommodated at our clinic.

Personal Items: Ensure you retrieve all your items before leaving as we cannot be held responsible for lost items.

 

Consent to Use Saved Card Details for Payment

By booking any service or providing your payment card details to Organic Aesthetics Ltd, you expressly consent to the following terms and conditions:

  1. Authorisation: You authorise Organic Aesthetics Ltd to use the payment card details you provide for the purpose of processing payments for any charges, fees, or costs associated with the services and products offered by Organic Aesthetics Ltd, including but not limited to treatment fees, consultation fees, and any other charges incurred.
  2. Stored Card Details: Organic Aesthetics Ltd will securely store the payment card details provided by you at the time of booking. These details will be stored in compliance with applicable data protection laws and industry standards to ensure the security and confidentiality of your information.
  3. Payment Deductions: You acknowledge and agree that Organic Aesthetics Ltd may use the stored payment card details to charge your card for the payment of any fees, charges, or costs incurred in connection with the services or products you have booked or received.
  4. Notification: Organic Aesthetics Ltd will make reasonable efforts to notify you in advance of any payment to be deducted from the stored card details. This notification may include but is not limited to email correspondence and billing statements.
  5. Responsibility: It is your responsibility to ensure that the payment card details provided are accurate and up to date. You are also responsible for keeping your card details valid and for promptly notifying Organic Aesthetics Ltd of any changes to your card information.
  6. Dispute Resolution: In the event of any dispute regarding charges made using the stored card details, you agree to contact Organic Aesthetics Ltd promptly to resolve the matter. Any disputed charges will be handled in accordance with our standard dispute resolution procedures.

Payment Dispute Resolution Procedures

At Organic Aesthetics Ltd, we are committed to providing our services while adhering to UK law and regulations. To ensure transparency and protect our business interests, we have established the following detailed payment dispute resolution procedures:

  1. Contacting Us:If you have concerns, queries, or disputes regarding charges on your payment card, it is imperative that you promptly contact our customer support team using the official contact details provided on our website. Your prompt communication allows us to address the matter efficiently.
  2. Informal Resolution:We are dedicated to resolving payment disputes amicably and directly with you. We firmly believe that most payment disputes can be successfully resolved through open and transparent communication. Our commitment is to work diligently with you to find a fair and just solution.
  3. Formal Dispute Resolution:In situations where an informal resolution is not feasible or when further investigation is warranted, we may initiate a formal dispute resolution process. This formal procedure may involve collecting comprehensive information, conducting thorough investigations, and engaging with relevant parties to reach a just and equitable resolution.
  4. Charge for Fraudulent or Unauthorized Disputes:In the event that you initiate a payment dispute that is subsequently determined to be fraudulent or unauthorized by Organic Aesthetics Ltd, the following terms and conditions apply:

4.1. Dispute Handling Fee: Organic Aesthetics Ltd retains the right to charge a handling fee of £200 plus VAT for any payment dispute found to be fraudulent or unauthorized. This fee is intended to recover the administrative and investigation costs incurred by our business as a result of such disputes.

4.2. Fraudulent Disputes: A fraudulent payment dispute is defined as a dispute made without a valid reason, with the intention to evade payment for services or products that have been legitimately received from Organic Aesthetics Ltd. Fraudulent disputes may also encompass disputes initiated without adhering to the agreed-upon payment dispute resolution procedures.

4.3. Unauthorized Disputes: An unauthorized payment dispute refers to a dispute initiated without proper authorization or in contravention of the terms and conditions agreed upon when booking services with Organic Aesthetics Ltd.

4.4. Resolution of Fraudulent or Unauthorized Disputes: Upon your initiation of a payment dispute, should Organic Aesthetics Ltd determine the dispute to be fraudulent or unauthorized, you will be duly notified of the outcome. The handling fee will be charged to your account. Additionally, we reserve the right to take further legal action, as required, to recover the disputed amount.

By accepting these terms and conditions, you confirm that you understand and agree to the payment dispute resolution procedures outlined above, including the handling fee for fraudulent or unauthorized disputes. Our objective is to ensure compliance with UK law, maintain transparency, protect our business interests, and uphold fair and equitable business practices. If you have any questions or concerns about these procedures, we encourage you to contact us for further clarification.

 

Refund Policy

At Organic Aesthetics Ltd, we want to ensure clarity and compliance with UK law regarding our refund policy. Please read the following refund policy which outlines the terms for fees charged for our services and products:

  1. Fees for Treatment:The fees charged for our treatment services encompass the delivery of the treatment itself, along with accompanying services, which include:
  • Consultation and assessment
  • Provision of information and advice
  • Safe treatment using evidence-based products
  • Follow-up appointments and aftercare advice and support as deemed appropriate

While we are dedicated to providing excellent service, offering factual, honest, and ethical advice, ensuring safe treatment by experienced professionals, and using premium products, it’s essential to understand that we cannot guarantee specific results. Consequently, we do not offer refunds if the results achieved fall short of your expectations.

  1. Services: All treatments, services, packages, courses, and products purchased at our clinic are non-refundable. This policy is in line with our commitment to transparency and consistent service standards.
  2. Deposit Payments: Deposit payments are non-refundable if you choose to cancel your appointment for any reason. This ensures that we can effectively manage our schedule and accommodate clients who seek our services.
  3. Treatments in Progress: Treatments that have already taken place will not be eligible for refunds under any circumstances. We are dedicated to maintaining the integrity of our services and their associated fees.
  4. Exception for Medical Contradiction: The only exception to our refund policy is in cases of a severe or long-term illness that contraindicates the treatment. This must be confirmed by a medical certificate within 48 hours of notifying us of the medical issue. If the treatment has not yet started or the client has treatments remaining within a treatment package, Organic Aesthetics Ltd will issue a refund, deducting the cost of the services provided at the total price and applying our refund administration charge of £200+VAT.
  5. Treatment Timeframes: All courses of treatments must be utilised within nine months of purchase, and all packages of treatments must be utilised within twelve months of purchase. This is to ensure that services and appointments are efficiently scheduled and delivered.
  6. Gift Vouchers: Gift vouchers must be redeemed within twelve months from the date of purchase or within the timeframe specified on the gift voucher itself. Please note that standard cancellation and “no-show” terms also apply to gift vouchers.
  7. Products: For products purchased at our clinic or an event, refunds are not applicable.
  8. Treatment Packages
  • All courses of treatments are valid for nine months from the date of purchase/deposit payment.
  • All treatment packages are valid for twelve months from the purchase/deposit payment date.
  • If the package expires and/or you decide not to continue treatment, no refund will be given.
  • If you no longer want to attend the clinic for your treatment, you will lose the cost of that package.

Treatment Disclaimer

In adherence to UK law and with the utmost clarity, we present our treatment disclaimer. Please carefully read the following disclaimer, which outlines the inherent nature of our non-surgical and non-invasive treatments:

  1. Nature of Non-Surgical and Non-Invasive Treatments: Our non-surgical and non-invasive treatments are distinguished by their unique characteristics, which entail that we cannot provide a guarantee of specific results. It is vital to recognize that treatment outcomes will inherently vary from person to person. Multiple factors, such as lifestyle, medical history, and age, can influence the results and their duration. The results depicted on our platform are typical representations of our clients’ experiences; however, they do not constitute a guarantee of individual results.
  2. Information on Our Website: Our website serves as a valuable resource for information pertaining to weight loss, body sculpting, facial treatments, incontinence treatments, and various other treatments. Its primary objective is to enable individuals to make informed decisions about the treatments we offer. It is imperative to understand that the information provided on our website is intended solely for educational purposes. We do not offer medical advice, diagnosis of any medical condition, or any form of medical treatment.
  3. Consultation with Your Own Healthcare Provider: If you suffer from any medical conditions or have concerns regarding your health, we strongly recommend that you consult with your own healthcare provider or medical professional before considering any of our treatments. Your health and well-being are of paramount importance, and we want to ensure that you make informed decisions that align with your specific health requirements.
  4. Website Information: Information on the Organic Aesthetics website is not intended as a substitute for medical advice and may not be used to diagnose or treat any health condition without the consultation of a qualified healthcare provider. While we endeavour to ensure that the information on this website is correct, we do not warrant that it is accurate, complete or up to date. We may change the material on this website or the products described in it at any time without notice. Any data contained on the website is provided for guidance only and is not intended to be definitive. To the maximum extent permitted by law, we provide you with this Website on the basis that we exclude all representations, warranties, conditions and other terms which but for these terms might have effect in relation to this website. You must bear the risks associated with the use of the internet. This clause does not affect your statutory rights.

Please take a look at our Privacy Policy

 

Website Links

 

We accept no responsibility for the content of sites unrelated to www.oal.london, which we may have links with or for any content displayed on this site. The existence of links from to other sites does not imply www.oal.london endorsement of the sites’ entire content (due to the changing nature of the net) or of their officers or employees. However, if you have a complaint about a particular site to which www.oal.london has a link, please write to us with details, and we will consider removing links to them from this site to enquiries@oal.london

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Refusal of Treatment

 

In accordance with UK legal requirements and to safeguard the best interests of our business, we hereby articulate the following terms pertaining to the refusal of treatment:

Right to Decline Treatment: We maintain an absolute right to decline the provision of treatment without any hesitations. This prerogative is fundamental to the preservation of safety, the upholding of the highest service standards, and the protection of the well-being of the client (you) and other clients.

  1. Right to Appointment Cancellation:We retain the authority to cancel your appointment without prior notice and have the discretion to decline future bookings. This authority is exercised to ensure the optimal efficiency and effectiveness of our scheduling system and, when necessary, to safeguard the well-being of the client (you) and other clients.
  2. Non-Disclosure of Medical Conditions:Should you fail to disclose any medical conditions that may impede your ability to undergo the treatment(s), we reserve the right to decline treatment(s) and charge you in full for the cancellation. This charge encompasses the cost of the treatment and/or the consultation, where applicable.

Treatment Suitability

Our commitment extends to a thorough evaluation of a treatment’s suitability for you and its likelihood of success before any administration. In situations where, following this assessment, we ascertain that the treatment is not suitable for you, we will expeditiously communicate the reasons, using the medium of an in-person consultation, email, or postal correspondence. In such cases, your responsibility will be confined solely to the cost of the initial consultation, where applicable.

Liability

In compliance with UK law and for the protection of our business, we underscore the following terms related to liability:

  • Organic Aesthetics shall not be liable, whether under contract, tort, or any other legal framework, for any economic loss, including, but not limited to, loss of profit, or for any other consequential, indirect, or special loss or damage arising in connection with the provision of goods and/or services to the client.
  • The client is obligated to provide Organic Aesthetics with their comprehensive medical history and details of any pre-existing medical conditions prior to each treatment.
  • Organic Aesthetics absolves itself of liability for any damage, including personal injury, that may result from the client’s failure to disclose pertinent medical information.
  • By undergoing treatment, the client commits to adhering to all instructions and recommendations provided by or on behalf of Organic Aesthetics concerning the care of the treated area.
  • These business terms do not serve to exclude or limit Organic Aesthetics’ liability for death or any personal injury resulting from negligence on the part of Organic Aesthetics.

Customer Feedback

 

We always welcome and appreciate feedback from all of our clients, whether this is positive or negative as it allows us to improve our service to you. We would love to hear what you think about Organic Aesthetics. Please feel free to email us your thoughts to enquiries@oal.london.

Complaints Procedure

Our primary goal is to consistently surpass the expectations of all our valued clients by delivering a superlative service that ensures a pleasurable experience. Nevertheless, we acknowledge that, on rare occasions, unforeseen issues may arise. At Organic Aesthetics Ltd, we are unwavering in our commitment to providing each individual with a positive experience and achieving successful treatment outcomes.

We take immense pride in the excellence of our services, and if, for any reason, you find yourself dissatisfied, we earnestly welcome the opportunity to address the specific concern that has caused your discontent. Our pledge to you is one of attentive listening, treating you with the utmost respect, and addressing your complaint with the utmost appropriateness and timeliness.

For a comprehensive understanding of our approach to handling complaints, we encourage you to review our dedicated complaints policy. You may access this policy on our website, located at the bottom of the page, or by directly contacting our clinic.

Your contentment and well-being remain our highest priority, and we are resolute in our commitment to resolving any concerns that may arise during your journey with us.

 

Intolerance Testing Medical Disclaimer:

Our testing service and the information presented on this website are not designed to establish a medical diagnosis, nor are they intended to serve as a substitute for professional medical advice, diagnosis, or treatment. When you have a medical condition or any concerns about your health, it is imperative that you seek guidance from your physician or another qualified healthcare provider. Any questions you may have regarding a medical condition and/or symptoms should also be directed to a medical professional. Never disregard or delay in seeking professional medical advice because of information you have encountered on this website.

All potential or possible diagnoses generated by the testing service or information provided on this website must be discussed and validated by a qualified medical practitioner. If you suspect that you are experiencing a medical emergency, it is crucial that you promptly contact your physician or emergency services.

Your reliance on any information obtained from this website is solely at your own discretion and risk. Certain content on this website may be supplied by third parties, and we do not possess the capacity to independently verify the accuracy, completeness, or truthfulness of such third-party content.

No Unlawful or Prohibited Use

As a condition of your use of this website, you warrant that you will not use this website for any purpose that is unlawful or prohibited by these terms, conditions, and notices.

 

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Website Terms Of Service

TERMS OF SERVICE —- OVERVIEW This website is operated by Organic Aesthetics LTD. Throughout the site, the terms “we”, “us” and “our” refer to Organic Aesthetics LTD. Organic Aesthetics LTD offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content. Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service.

If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service. Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

 

The Law

The above terms and condition are subject to have jurisdiction in courts of the United Kingdom.

SECTION 1 – ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorised purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 – PRODUCTS OR SERVICES (if applicable)

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any colour will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.

SECTION 7 – OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

SECTION 8 – THIRD-PARTY LINKS

Certain content, products and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 9 – USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 10 – PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.

SECTION 11 – ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12 – PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall Organic Aesthetics LTD, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 14 – INDEMNIFICATION

You agree to indemnify, defend and hold harmless Organic Aesthetics LTD and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 15 – SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 – TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 17 – ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 18 – GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of The Knowles, Front Street, Whickham, UKM, NE16 4SN, United Kingdom.

SECTION 19 – CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 20 – CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at enquiries@oal.london.